We are able to provide our custom made products worldwide, either through our network of distributors in the countries listed above, or in countries or regions not conveniently served by a distributor, with our unique online assessment system. This simple to use process is an online questionnaire which we provide in English, German, French and Italian and is designed to provide us with all the clinical information, family choices and likely usage information, that we require.
The form is simple for everyone to use because it uses everyday situations to instead of technical jargon. For example, a question about stair climbing ability would actually be a question about leg strength and range of movement!
Where there is a physical disability we like to supplemented the questionnaire with a video of everyday activity such as walking, floor sitting and crawling and if possible an English language telephone conversation with the sales engineering team. From your information we can provide you with a quote including all carriage costs.
Tomcat has perfected this system over many years of exporting trikes to some of the world’s most remote locations and with Brexit dropping the value of the pound so dramatically, you may find that buying the world’s most innovative tricycle make good financial sense too!
With standard or lightly customised products, delivery is usually within 6 to 8 weeks of order, but highly customised products may take longer. In participating regions we can ship direct to you or to your distributor, who will be pleased to set the product up for you.
If you are unable to reach a distributor, then our handbook will guide you through setup. You can also use our online photo or video setup service where an engineer will review your photos and video and advise you on adjustments to make. This service will be available to you for the life of your product because we understand that things do change.