At Tomcat, we understand the importance of keeping safe in these difficult times, but we also understand how important it is to carry on with the normal things in life as much as possible. For that reason, we have introduced common-sense precautions that will enable all visitors to get the best from their visit with as little risk as possible.
With that in mind, we have closed our visitors’ meeting room until further notice, moving all meetings to our spacious, well-ventilated showroom instead. Here’s how it works.
Customers.
If you are hoping to visit us for an assessment or product demonstration, here’s what to do…
- Make a prior appointment by calling 01452 616900 and arranging an appointment with our sales staff. Please do not turn up at short notice as visits are strictly by appointment only.
- Please be on time as a one-hour time slot and assessor will both be booked for you. If you are late, we may not be able to extend your time with us.
- On arrival, please park and call 01452 616900. Your assessor will meet you at your car and discuss what happens next.
- Your assessor will open the showroom for you and invite you into the visitor’s area. Unfortunately, only two visitors are allowed in the showroom at a time to reduce risk as much as possible. If there are others in your party, we would ask that they stay in the car for safety.
- The visitor’s area has a sanitising station which both visitors should use on entry and of course you must be wearing a mask. In addition, the visitor’s area has a toilet which will have been sanitised before your visit and will be sanitised when you leave. You may use it at any time during your visit.
- The showroom is spacious and split into three areas, the visitor’s area, the assessor’s area, and between the two the demo area. Think of it as a four-meter-wide no man’s land, clearly identified by a bright yellow box.
- After the assessor meets you at your car and before he invites you into the showroom, he will have placed the most likely product for you to try, in the demo area. Whilst you watch from the safe distance of the visitor’s area, he will demonstrate every feature of the product, its adjustment and use.
- When you are ready to move from demo to trial, the assessor will sanitize the product, then move back to the assessor’s area. You are now able to look over the product, test its features and ride it out into the car park if you so wish. The assessor will be with you when you move outdoors but at a two-meter distance of course.
If you want a quote there and then, the assessor will obtain this from the sales office. Many of our visitors who know Tomcat well may think of the office staff as old friends. If you would like to say hello, just ask and they will be happy to meet you in the safety of the carpark.
Above all, enjoy your trip to Tomcat and thank you for calling.
Commercial Visitors.
If you are planning a commercial visit to Tomcat, here’s what to do…
- Make a prior appointment by calling 01452 616900 and arranging an appointment with the appropriate person. Please do not turn up on spec as we will not be able to see you. All visits are strictly by appointment only.
- Please be on time as an appropriate time slot will be booked for you. If you are late, we may not be able to extend your time with us.
- On arrival, please park and call 01452 616900. Our staff member will meet you at your car and invite you into the showroom where your meeting will be held unless you need to visit the works area.
- Unfortunately, only two visitors are allowed in the showroom at a time to reduce risk as much as possible.
- The visitor’s area has a sanitising station which both visitors should use on entry and of course you must be wearing a mask. In addition, the visitor’s area has a toilet which will have been sanitised before your visit and will be sanitised when you leave. You may use it at any time during your visit.
- The showroom is spacious and split into a visitors area, and staff area for your safety please respect the division.
- After your meeting, if our staff member needs to supply you with any items or documents, he/she will bring these to your vehicle.
