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    Twisters Delivery and Returns

    Delivery

    DELIVERY TIMES AND COSTS
    In order to always ensure the best handcraft and made-in-Italy production, as well as the possible customizations, all Twisters are manufactured once the order is received. Standard time for delivering your Twisters can take up to 5 weeks.

    VAT
    The twisters are zero rated as they are classed “goods for disabled people”.

    Returns

    WARRANTY
    Our warranty policy covers authentic Twister shoes purchased directly on www.tomcatspecialneeds.co.uk; it covers manufacturing defects for up to one year from the date of purchase. A manufacturing defect applies to defective materials and workmanship. Products not covered under our limited warranty include: Products over 1 year old from date of purchase, products which have been altered, products which have been machine-washed, general wear and tear or discolouration from water damage.

    RETURNS POLICY
    We hope you are pleased with your purchases, however if you do wish to return an item, please follow our guidelines below.
    When returning an item that is unsuitable, please return the item to us as soon as possible:

    Ensure it is in its original packaging
    Include a copy of the invoice in the box
    Include a note or letter explaining why you are returning the item
    We recommend the item is sent by recorded delivery, at your cost, to ensure we receive it. Items not sent by recorded delivery are done so at the consumer’s own risk. See delivery address below.

    RETURNS 13/7 The Gloucester Business Park Hucclecote Gloucester GL3 4AA
    Email: info@tomcatuk.org
    If you have any queries about your refund, please call: 01452 616 900
    Your statutory rights are unaffected.

    FAULTY ITEMS
    What to do if an item is damaged:
    Tomcat Twisters are checked before dispatch to ensure order accuracy and that the product is dispatched to you in perfect condition. Refuse to accept the package if its outer packaging is open or badly damaged. Write your reasons for refusing delivery on the courier’s delivery note then notify us immediately.
    The customer has a duty of care to ensure that unsuitable goods are returned to us in re-saleable condition. We may refuse a refund for items that are not re-saleable, for example, items that have been worn.

    1. Report it to us immediately by letter or email and return the item to us as soon as possible
    2. Include a copy of the invoice in the box
    3. Include a note or letter pointing out the damage
    4. We recommend the item is sent by recorded delivery, at your cost, to ensure we receive it. Items not sent by recorded delivery are done so at the consumer’s own risk. See delivery address below.

    Please return items to:

    RETURNS 13/7 The Gloucester Business Park Hucclecote Gloucester GL3 4AA
    Email: info@tomcatuk.org
    If you have any queries about your refund, please call: 01452 616 900
    Your statutory rights are unaffected.

    CANCEL AN ORDER
    Please notify us within 7 working days of your order by letter or email.

    13/7 The Gloucester Business Park Hucclecote Gloucester GL3 4AA
    Email: info@tomcatuk.org
    If you have any queries about your refund, please call: 01452 616 900
    Your statutory rights are unaffected.