Manufacturing and material defects will be repaired under the manufacturer’s warranty.

On behalf of the manufacturer, Tomcat will provide ‘on-site’ or ‘return to base’ repair and replacement services for all Van Raam products purchased through us, where the fault is due to faulty materials or workmanship.  All ‘guarantee’ work will be conducted by Tomcat or the manufacturer, under the direction of the manufacturer, at a location suited to the work involved and at the supplier’s discretion.

Our liability under this agreement is limited to repair and replacement of faulty parts only, under the terms and conditions set out in the Van Raam warranty, and does not include damage or injury to property or the person, fair wear and tear, accidental or malicious damage or any other unforeseen circumstance outside the manufacturer’s or supplier’s control.

In certain circumstances, and in agreement with the customer and the manufacturer, Tomcat may additionally, and at our discretion, carry out guarantee repairs on behalf of the manufacturer on the manufacturers’ products not directly purchased through Tomcat.

In addition to the above warranty provision, Tomcat is pleased to provide customers with the following service and repair benefits that are exclusive to us, in addition to the customer’s statutory rights and aforementioned manufacturer’s warranty.

• Tomcat will carry out a free annual ‘Health Check’ within a target two months of the anniversary of the supply of the product (or the previous year’s Health Check).
• The free Health Check will be undertaken every year for three consecutive years following the supply of the product.
• The Health Check will be carried out on-site at the product’s normal location.
• The Health Check will be carried out by a Tomcat approved technician to a Health Check schedule that has been designed by us to meet the requirements of the individual product.
• The schedule will be in the form of an M.O.T. report and will cover all aspects of safety and appropriate general maintenance.
• The Health Check does not cover essential repairs or replacement of parts but does provide for adjustment of parts in good working order, for example, chains and steering linkages.
• The report will be logged and recorded against the Serial Number of the machine and can be provided to the customer on request for record purposes or proof of due diligence and care to interested third parties.

Whilst the Health Check schedule – for obvious reasons – differs from product to product, the general inspection procedure falls into the following categories:
General overall condition, cleanliness and storage recommendations.

• The condition of Tyres; check wear, general condition, pressures and valves.
• Check that all warning labels are present and in acceptable order.
• Check dynamic and Park Brakes; levers, cables, callipers, hubs and discs for operation, wear, corrosion and hydraulic leaks, adjust as necessary.
• Check steering components: grips, linkages and bearings for wear, lubrication and alignment. Lubricate and adjust as necessary.
• Check transmission components; pedals, chains, hubs, gear changes, cables, guards and adjusters. Lubricate and adjust as necessary.
• Check all safety devices, lights, safety straps and belts, guards, latches, levers, locks, air and hydraulic dampers. Adjust as necessary.
• Check latching, sliding and rotation of all seat systems, lubricate and adjust as necessary.
• Check function of power drive components (where fitted).
• Test ride on completion.
• Provide Health Check reports with before and after condition and recommendations.

Repairs, consumables and spares, not qualifying for replacement under warranty:

• Before each Health Check, the customer will be contacted by the technician in time to obtain any spares the customer knows are required. These will be supplied at manufacturers RRP, and fitted at the time of the Health Check.
• Work outside the scope of the warranty or Health Check (as above), will be charged at our standard rate of £60ph, however, no travel costs will be charged if the work is pre-planned to coincide with the Health Check.
• Any essential travel time for service and repair outside the Health Check or subsequent to problems being identified during the Health Check that require a second visit will be charged at HMRC mileage rate for the vehicle and £30ph for the technician.
• Where possible and where time allows, service and repair work will be carried out when the technician is in the customer’s general area as soon as possible after the parts are available. In these circumstances, only the mileage and time taken for the detour will be charged to the customer.

After expiry of the free Health Check, the same inspection, service of parts in working order, and reporting can be continued at the customer’s discretion through a service contract.  The service contract provides the customer with all the features and benefits of the free Health Check for a one-off charge of £240 for the first vehicle in the fleet at that location, and £60 per vehicle for every other Van Raam product in the fleet at that location, thus to provide an annual service and report under the service contract would cost £240 in the 4th year for one vehicle, and £300 for two and so on.  The rate increases by 10% in each subsequent year to reflect the ageing of the vehicle.
A three-year Service Contract plan for the entire fourth, fifth and sixth years are available on application.

An ‘Unlimited’ callout service plan is also available and tailored to the customer’s needs on the application.

We will be pleased to adopt Van Raam products in your current fleet under the service contract described above.  The rate for the first vehicle in this category will be £240 for the first four years of its life.  Thereafter, the rate increases by 10% in each subsequent year to reflect the ageing of the vehicle.  Additional vehicles at the same location are charged at £60 per vehicle.

Tomcat will be pleased to provide service contracts for an entire fleet spread over several locations upon application and by negotiation with the customer.

Centrally situated in Gloucester we are able to supply Van Raam products and our unique Health Check service throughout England, Wales, Scotland, Northern Ireland, the Channel Islands and the Republic of Ireland.   Certain surcharges may apply to out of the way, geographical regions.

LIMITED WARRANTY

Tomcat SNI Ltd, a UK Limited Company with registered office located at Unit 13.7, The Gloucester Business Park, Hucclecote Glos, GL34AA warrants that the equipment and equipment parts manufactured by Seller (the “Product”) and sold or provided to the first end user (“BUYER”) are produced according to usual practices, customs, standards, specifications and tolerances of trade prevailing in the country of origin at the time of production and shall, subject to the limitations and exclusions set forth below, be free from defects in design, material, and workmanship.

1. USE, PAYMENT AND MAINTENANCE REQUIREMENTS

This Limited Warranty applies only if:

(1) The Product is used properly and is operated in accordance with the SELLER’s instructions and manuals as furnished to BUYER at the time of purchase;

(2) The person filing the warranty claim is the first end user of the Product; and

(3) Buyer complies with all other sections of this Limited Warranty.

2. PROCEDURE FOR OBTAINING WARRANTY SERVICE

The procedure described in this Section 2 shall hereinafter be referred to as the “Warranty Claim Procedures.” For the Limited Warranty to apply, BUYER must completely fill out and deliver to the SELLER a warranty claim fully describing the alleged defects or failures of the Product and original proof of purchase within the Warranty Periods (defined in Section 4) and within fifteen
(15) days of the date BUYER discovered the alleged defect. Notwithstanding the foregoing, in the event that SELLER determines, in its sole discretion, that BUYER reasonably should have discovered the alleged defect before its actual discovery, this Limited Warranty shall not apply.

In order to determine whether the Limited Warranty should apply, BUYER shall provide any information to SELLER, including photographs where applicable, via telephone, email or any other appropriate means of communication. In the event the defect is covered by the Limited Warranty, SELLER may, at its sole option, require that the defective Product be shipped to the address provided by SELLER with mailing or shipping charges prepaid. BUYER shall pay all expenses associated with returning the Product to SELLER, including, without limitation, the costs of shipment, import taxes, duties and tariffs if applicable. BUYER shall return the Product, including its accessories and documents, to SELLER in its original packaging.

3. WARRANTY SERVICES PROVIDED

If the Product is proved to SELLER’s satisfaction to be defective, within the Warranty Periods (defined in Section 4), SELLER’s obligations under this Limited Warranty shall be limited to either repairing or replacing the Product, or refunding the purchase price when appropriate, at SELLER’s sole discretion, and only if such defect was caused solely by defective design, workmanship and/or

materials. Such repair, replacement or refund shall be SELLER’s sole obligation and BUYER’s exclusive remedy hereunder, and shall be conditioned upon BUYER’s fulfilling its obligations under SELLER’s Warranty Claim Procedures.

4. WARRANTY PERIODS

This Limited Warranty of the Product applies for:

– two (2) years for any physical good as from the date said physical good is sold or donated to the first end user,
– five (5) years for any frame product, excluding any attachments, as from the date said frame product is sold or donated to the first end user,
(the “Warranty Periods”).

The Warranty Periods shall not be tolled for any reason. No action by SELLER or BUYER shall operate to extend or revive this Limited Warranty without the prior written consent of SELLER.

5. EXCLUSIONS FROM WARRANTY

The following is not included under this Limited Warranty:

(1) Scratches, dents, marks or other visible surface wear on the Product, unless SELLER is notified as soon as the Product is received by the BUYER;

(2) Normal wear and tear from everyday use;

(3) Wear parts, including but not limited to straps, belts, buckles, cushion covers, soft foam and fabrics, tyres and tubes.

(4) Misuse, abuse or loss by the BUYER;

(5) Theft of the Product by any third party;

(6) Physical damage to the Product as a result of tampering, mishandling, neglect, modification or repair without the approval of SELLER, unreasonable use and/or negligence of the BUYER whether foreseeable by SELLER or not;

(7) Items, equipment, goods, products, components, and parts not sold by SELLER;

(8) Damage to Product caused by the carrier during shipping;

(9) Deterioration resulting from age, storage, weathering, lack of use;

(10) Continued Product use after an alleged defect is discovered or should reasonably have been discovered;

(11) The cost of returning the Product under this Limited Warranty; and

(12) Damage to Product caused by fire, storm or other acts of God.

SELLER expressly reserves the right to inspect the Product and its components, parts, and BUYER’s use, maintenance, and any other activity or inactivity of the BUYER, when determining whether an alleged Product defect is covered by the Limited Warranty.

6. LIMITATIONS ON WARRANTY; DISCLAIMER OF WARRANTIES

This Limited Warranty is provided by SELLER, and it contains the only express warranty provided to BUYER by SELLER. SELLER does not authorize any other person, including distributors, to give any other warranties on SELLER’s behalf.

SELLER DISCLAIMS ANY EXPRESS WARRANTY NOT PROVIDED HEREIN AND ANY IMPLIED WARRANTY, GUARANTY OR REPRESENTATION AS TO PERFORMANCE, QUALITY AND ABSENCE OF HIDDEN DEFECTS, AND ANY REMEDY FOR BREACH OF WARRANTY OR CONTRACT, WHICH BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION, OPERATION OF LAW, CUSTOM OF TRADE OR COURSE OF DEALING, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Implied warranties in jurisdictions where they may not be disclaimed shall be in effect only for the duration of the express warranty set forth herein.

If BUYER has a claim under this Limited Warranty or under any implied warranties provided to BUYER by state law, BUYER may not file a court action based on that claim any later than one (1) year after BUYER’s right to file a court action accrues. In those countries which do not allow this limitation on the time period for filing a court action, this provision is inapplicable.

7. SELLER’S LIMITATION OF LIABILITY

SELLER’s liability with respect to the Product sold to BUYER shall be limited to the warranty provided herein. SELLER SHALL NOT BE SUBJECT TO ANY OTHER OBLIGATIONS OR LIABILITIES, WHETHER ARISING OUT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHER THEORIES OF LAW, WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY SELLER, OR ANY UNDERTAKING, ACTS OR OMISSIONS RELATING THERETO.

Without limiting the foregoing, SELLER SPECIFICALLY DISCLAIMS ANY LIABILITY FOR PROPERTY OR PERSONAL INJURY DAMAGES, PENALTIES, SPECIAL OR PUNITIVE DAMAGES, DAMAGES FOR LOST PROFITS OR REVENUES, SERVICES, DOWN TIME, SHUT DOWN OR SLOW DOWN COSTS, OR FOR ANY OTHER TYPES OF ECONOMIC LOSS, AND FOR CLAIMS OF BUYER’S CUSTOMERS OR ANY THIRD

PARTY FOR ANY SUCH DAMAGES. SELLER SHALL NOT BE LIABLE FOR AND DISCLAIMS ALL CONSEQUENTIAL, INCIDENTAL AND CONTINGENT DAMAGES WHATSOEVER. THE SELLER’S TOTAL LIABILITY ARISING IN CONNECTION WITH THE PRODUCT SHALL BE LIMITED TO THE VALUE OF THE PRODUCT SOLD TO BUYER.

The SELLER’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise, arising in connection with the performance or contemplated performance of the contract between SELLER and BUYER shall be limited to the price paid for the Products.

8. GOVERNING LAW; JURISDICTION

This Limited Warranty is governed by the laws of the United Kingdom, without reference to conflict of laws principles. In the event of a dispute arising from or relating to this Limited Warranty, which is not resolved by negotiation between the parties, the parties hereby agree to personal exclusive jurisdiction of the United Kingdom courts.

9. MISCELLANEOUS

Any description of the Product, whether in writing or made orally by SELLER or SELLER’s agents, specifications, samples, models, bulletins, drawings, diagrams or similar materials used in connection with BUYER’s order, are for the sole purpose of identifying the Product and shall not be construed as an express warranty. Any suggestions by SELLER or SELLER’s agents regarding use, application, or suitability of the Product shall not be construed as an express warranty unless confirmed in writing by SELLER to be such.

[end of document]

We pride ourselves on innovation and protect our intellectual property with patents. 

The following patents and patent applications cover aspects of Tomcat SNI Ltd’s trike technology which are unique.
Self Centralising Steering
GB patent application number: 1807603.4 GB

Frame separation and control function interfaces
GB patent application number: 1905636.5 GB

Quick Release Wheels.
GB patent application number: 1906651.3 GB

If you require further information about any of the above patents please contact our design and innovation team on 01452 616 900 and ask to speak to the Chief Engineer.

All Tomcat trikes come with a 2-year guarantee covering defects in materials and workmanship from the date of purchase. The frame is covered for 5 years (excluding attachments).

If a fault occurs, we will repair or replace the faulty part or, if necessary, the full trike. This is subject to inspection and at our discretion.

The guarantee applies as long as the trike has been properly maintained, not tampered with, and not repaired by unauthorised individuals. Custom-built trikes must be used by the person they were designed for.

The guarantee does not cover normal wear and tear, misuse, accidents, or transportation costs (unless agreed in advance).

Claims must be approved by Tomcat or an authorised agent before any repairs are carried out.

This guarantee applies to the original purchaser only and does not affect your statutory rights.

Download the certificate: Guarantee certificate

Tomcat trikes offer three levels of supervision, allowing you to choose the right balance of independence and support:

Independent use
The rider has full control of steering, speed, and braking. This is only suitable if they can ride safely and make decisions that keep themselves and others safe at all times.

Carer Braking™
The rider steers the trike, but the carer can control speed and braking when needed using a rear strap. This allows the rider to stay in control while giving the carer the ability to step in if necessary. A park brake is also included for the carer.

Carer Control™
The carer has full control of the trike, including steering, speed, and braking, using a rear control arm. This is ideal when maximum supervision is needed. It includes all the features of Carer Braking™ and can be converted between the two.

Both Carer Braking™ and Carer Control™ include a built-in speed control feature, which helps keep the trike at walking pace. By holding the strap or control handle, the brake automatically regulates speed—even on hills or if the rider pedals strongly.

If a rider struggles with unpredictable steering, training can often help. In some cases, a fixed handlebar option may be recommended so only the carer controls direction.

If a rider has a tendency to reverse unexpectedly, carers should walk to the side of the trike (not directly behind) and keep control of the strap or handle at all times. If this becomes a regular issue, it may indicate the trike needs adjustment, and Tomcat should be contacted for advice.

In settings with multiple carers (such as schools), there should always be a designated supervisor trained by Tomcat. This training is provided on delivery, and the supervisor is responsible for passing this knowledge on to other carers.

If the supervisor changes, they must appoint and train a replacement. All carers should also receive refresher training when needed.

Your responsibilities as a carer

As a carer, you are responsible for the safety of the rider, yourself, and others around you. You should not supervise a rider until you are fully trained and confident in using the trike, including the control arm and braking strap.

If at any point you feel you are not in control, you should stop and seek advice from your supervisor immediately.

Safe use of control systems

• If using Carer Control™, the handle must be held at all times
• Never leave the control handle attached when using Carer Braking™ or independent riding, this is dangerous
• Always follow the speed control guidance, especially if the rider may accelerate suddenly

General safety guidance

• Always be aware of other people nearby, slow down, stop, or keep a safe distance
• If any issues arise, or when switching between control systems, apply the brake first
• Never assume others can anticipate your movements, you are responsible for safe passing

Assisting the rider

If you need to help (e.g. pushing uphill):

• Always push using the backrest, not the control handle
• The control handle is not designed for pushing
• If needed, have two carers: one to push, one to control braking

No. Custom-made does not mean the trike can only be used by one person, it means it is optimised for the intended rider or group.

Custom building ensures the trike fits correctly and meets specific needs, which improves comfort, safety, and usability. It also supports a longer lifespan, with a properly fitted Tomcat frame typically lasting around 4–5 years of use.

For organisations such as schools, trikes can be custom-built for shared use, with a wider adjustment range and features suited to different environments. For example, requirements may differ between a school for visually impaired riders and one supporting users with complex physical needs.

Ultimately, custom building is about creating the best possible solution for the user or setting, whether that’s an individual or a group.

Possibly not. With mild conditions, the human body becomes more adaptable, therefore custom building becomes less important, but there are many other benefits to buying a Tomcat beside the custom building aspect.

We have built many thousands of trikes for disabled people so we know what works. Our customers on the other hand, may never have bought a trike before, so it’s sensible to have an expert opinion. However, being an expert comes with responsibilities so “buyer beware” has never been part of our vocabulary. If we get it wrong, we put it right free of charge – it’s as simple as that!

Try a Tomcat and you may find innovative features you’d love to have but can’t find anywhere else. Take a multi geared trike for example. These are always single frame machines because of gear and brake cables, but Tomcat have solved that problem with our make and break technology so you can take any multi-geared trike apart in the blink of an eye and transport it in a family car – it’s small but important features like this that make all the difference.

The cord prevents the foot-shoes from turning over and striking the ground when the trike is being pushed without a rider. They serve no other purpose so it is perfectly safe to use the trike without the cord. Occasionally the cord will get entangled about the pedal or get caught in the UQR (Upper Quick Release) mechanism causing the cord to fray. To prevent this, ensure the cord is free of the pedals and routed under the UQR blade before setting off.

It can take some time for a quote to turn to an order and in that time children can have growth spurts so we will ask you to measure your child again if your quote is more than three months old.

The most important measurement is the inside leg – but as that is inappropriate for an assessor to measure accurately, we ask the parent to take this measurement for us in a proscribed way that produces an accurate result.

Though easier to measure, height is of less importance than inside leg, however, because the human body normally grows in very strict proportion we are able to cross reference height with the inside leg to confirm that both are correct. If at the build stage we believe there may be an error, we will sometimes ask you to check both measurements again. With adults we usually only ask for height.

Standard cycle components such as bells and spokes are never made in Britain these days, however most Tomcat components are unique to the company and are cut from the raw material and made into Tomcat parts here in the UK. We make all our frames and custom components in our Gloucester workshops and every Tomcat product is assembled to order in our fitting shop.

Certain specialist processes or high volume precision components can only be provided by specialist firms, however, all are British and most are based locally in Gloucestershire.  This means you know that when you buy a Tomcat you are supporting British industries as diverse as model makers, founders, precision machinists, upholsterers, finishers, laser cutters and wheel builders to name but a few.

We are very proud to say that for fifteen years Tomcat has always had at least one engineering apprentice in training and the Tomcat product you buy is about as British as it gets.

No, we do not offer a buy-back service. As a customising manufacturer, we can only use new, fully traceable components, so we cannot take in used trikes or parts outside of our approved schemes.

However, there are other ways we can help.

Tomcat trikes are widely regarded as a premium product, so second-hand models in good condition often retain strong value—typically around 30–50% of the original price after 5–10 years, and sometimes more. Selling privately (for example via online marketplaces) is usually the best way to maximise your return.

While the original guarantee does not transfer to a new owner, we are happy to provide ongoing support, servicing, spare parts, and advice. In many cases, we can also assist with adjustments or further customisation.

If you would prefer your trike to go to a good home, you may wish to consider our Give & Take scheme. We will service your trike free of charge and pass it on to organisations such as schools or hospices, where it can benefit multiple users. The scheme is fully passported, so you can see where your trike is making a difference.

When the Tomcat trike arrived in 1997 it had the Carer Control, Two Piece Frame, Custom Build and lightweight construction that everyone wanted, but those features obviously cost more, therefore, in the absence of a “like for like” machine, the myth grew that a Tomcat was expensive.

However, value is not always about cost and even though the ticket price might have been higher, funders soon realised that it was better to pay a little extra for something that was going to be loved and used rather than wasting money on a dust collector.

Service too, is a factor for something as crucial and specialised as a special needs trike. After all, it is a therapy tool so the stakes are very high. It was service that led the chief executive of a national charity to recently remark that “You are the best supplier we deal with – by some margin”.

Tomcat has never been tempted to manufacture abroad because custom building is about immediate response to special situations, but for years UK costs were higher. That is no longer the case and unless a process is very labour intensive, UK manufacture coupled with the Brexit effect upon the pound is very competitive, so we are pleased we kept to our UK only policy.

These days, you may well find that when you buy a custom-made Tomcat, you are paying less for the original technology than you are paying for an imported copy, so a Tomcat is tremendous value for money. How do you find out – well that’s quite simple! Always ask at least two companies to provide an assessment and make sure that one of those is Tomcat! Assessments are free, so what do you have to lose?

No, you do not need a formal diagnosis to purchase a Tomcat trike.

Our trikes are designed around individual needs, not labels. Whether someone has a diagnosed condition, is awaiting assessment, or simply finds a standard bike uncomfortable or unsafe, we focus on what will provide the best support, comfort, and confidence when cycling.

That said, if you are applying for funding, some charities or local authorities may require supporting information from a healthcare professional (such as an occupational therapist or physiotherapist).

Yes, Tomcat trikes are designed to adapt as needs change over time.

Many of our trikes feature adjustable components and optional accessories that can be added or modified as a rider’s physical needs, confidence, or circumstances evolve. This might include changes to seating, support levels, controls, or positioning.

This adaptability means the trike can continue to meet the rider’s needs for longer, reducing the need for a full replacement.

Yes, funding may be available, but it is not provided directly by Tomcat.

Many of our customers successfully secure funding through charities, grants, fundraising, or local authority support. In most cases, funding is provided as part-funding, meaning multiple sources are combined to reach the full amount.

We can support you by providing quotes, guidance, and information to help with your applications.

We hope you are pleased with your purchases, however if you do wish to return an item, please follow our guidelines below.

When returning an item that is unsuitable, please return the item to us as soon as possible:

1. Ensure it is in its original packaging
2. Include a copy of the invoice in the box
3. Include a note or letter explaining why you are returning the item
4. We recommend the item is sent by recorded delivery, at your cost, to ensure we receive it. Items not sent by recorded delivery are done so at the consumer’s own risk. 

Please return items to:
RETURNS
13/7 The Gloucester Business Park
Hucclecote
Gloucester
GL3 4AA
Email: info@tomcatuk.org

If you have any queries about your refund, please call: 01452 616 900
Your statutory rights are unaffected.

• Tomcat Twisters are checked before dispatch to ensure order accuracy and that the product is dispatched to you in perfect condition. Refuse to accept the package if its outer packaging is open or badly damaged.  Write your reasons for refusing delivery on the courier’s delivery note then notify us immediately.

The customer has a duty of care to ensure that unsuitable goods are returned to us in re-saleable condition.  We may refuse a refund for items that are not re-saleable, for example, items that have been worn.

1. Report it to us immediately by letter or email and return the item to us as soon as possible
2. Include a copy of the invoice in the box
3. Include a note or letter pointing out the damage
4. We recommend the item is sent by recorded delivery, at your cost, to ensure we receive it. Items not sent by recorded delivery are done so at the consumer’s own risk. See delivery address below.

Please return items to:
RETURNS
13/7 The Gloucester Business Park
Hucclecote
Gloucester
GL3 4AA
Email: info@tomcatuk.org

If you have any queries about your refund, please call: 01452 616 900

Your statutory rights are unaffected.

Please notify us within 7 working days of your order by letter or email.

Have a look at our “Check your size” video, follow the instructions and you’ll find your Twisters size in the conversion charts.

Again, get the size that fits the splint. Separately sized shoes aren’t necessary. As the shoe’s unique twisting lace mechanism keeps tightening by 1mm with each click, simply keep twisting and the shoe tightens to accommodate the foot without the splint too! Have a look at our “Check your size” video, follow the instructions and you’ll find your Twisters size in the conversion charts.

The lace wire is very tough and is guaranteed for the life of the shoe. It is the same design used for ski boots and is very strong. If, by some crazy chance, it does break, then it is easily replaced.

You can order all 80 variations on our Twister e-shop.

It is very easy – all you need to do is return them to us and we’ll swap the size for you. Our refund policy can be found here on our Twisters product page.

Please return items to:
RETURNS
13/7 The Gloucester Business Park
Hucclecote
Gloucester
GL3 4AA
Email: info@tomcatuk.org
If you have any queries about your refund, please call: 01452 616 900
Your statutory rights are unaffected.

The Twisters shoes are completely hand made in Italy, only using high quality leathers and materials. Inside lining is made of calf leather to assure durability and healthy foot. The lacing wheel is a very clever piece of kit, and the shoes themselves have been designed in conjunction with orthotists in Italy. It is very difficult to design something so simple, and a lot of research and development goes into these shoes.  Twisters make life much easier for those with AFOs, splints, arthritis or fine motor problems, which is why they are the price they are.

In the UK, no – they are zero rated as they are classed goods for disabled people. However there may be VAT or duty to pay in Ireland.